After-sale services:
The JinTeng Company not only exports China¡¯s products of stone materials, but also provides our customers with more and more perfect after-sale services.
The after-sale services of product: JinTeng Company will provide our customers with the services of quality tracking until the products are sent to customer. The customer can bring forward any quality problem (if any).
Our principle is as follows:
£Á The quantity of the products having quality problems will not be more than 10% of the total quantity in the order form. If more than 10%, we will compensate you for it doubly or rework for you.
£Â If the proportion of products having quality problem is more than 10% of the total quantity in the order, we accept the goods returned; we will refund the payment for purchase and transportation or decrease the price and sell the products locally, i.e. JinTeng¡¯s after-sale deputy in the world will come to your company and deal with the matters at her/his discretion.
the damage caused during the transportation shall be handled according to the following principles:
A. As to the goods delivered based on FOB, our safety responsibilities are to send the goods to the dock and load them to the boat.
£Â As to the goods delivered based on CNF, our safety responsibilities are to safely send the goods to the designated port in your country.
£Ã As to the Household to Household user, our responsibilities are to send the goods to customers.

We will cover insurance for the goods in extent of responsibilities in China. We recommend that customer covers/buy insurance for every batch of goods in your country. We will provide you with detailed list of goods, the vessel name and container number, and tell you of the expected arrival time of the vessel.

After-sale services in technical support: The JinTeng Company will provide technical support and consultancy concerning the cutting, polishing, decontamination and maintenance of the sold products.

The guarantee of the delivery term specified in order form: After sending order form to the JinTeng Company, the JinTeng Company will finish production within the term agreed by both Parties in the order term; if the goods cannot be delivered within the specified term, the JinTeng Company will compensate you for your losses (compensation amount is $100 per day), unless in one of the following cases:
A War, flood, fire, earthquake and other natural disasters.
B The factory, machine and/or products are confiscated by the country.
C JinTeng¡¯s services of the delivery term specified in the order form mean that the goods are sent to China¡¯s dock and loaded onto the boat, excluding the risks met with by cargoboat on sea or the delay caused by the shipment company; we recommend that the importer buys insurance locally after we inform you of the container number, boat name and the number of voyages.
In one of the cases under the aforesaid clauses A and B, the JinTeng Company will send you the Notarial Deed of Force Majeure issued by China government¡¯s notary office above the municipal level.

In case that the order form cannot be finished because of special reasons after JinTeng receives the order form, JinTeng Company will inform customer and cancel the order form 15 days in advance before the delivery term is mature. If earnest money is prepaid by customer, JinTeng Company will refund doubly the customer for the losses caused to the customer.

JinTeng Company sincerely employs after-services deputies in various cities in the world. The deputies (companies or individuals) engaged in the field of stone materials must have good credit standing. The partner who would like to cooperate with the JinTeng Company shall send email to us, and we will fax a agreement to you and jointly sign the agreement if you agree upon the terms and conditions.